Shipping policy

Shipping Info


Shipping times:

We process orders between Monday and Friday. Orders will be processed within 24 hours of ordering and shipped the next day after the processing day.

Shipping times are between 3-14 business days (depending on the shipping method and location you choose at checkout).



Countries We Ship To:

United States, Canada, Australia, United Kingdom.

The approximate shipping time accords to each country:

Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary. However, our shipping times will be between 3-14 days and won't be over.

All shipments are insured and tracked with tracking numbers provided.

*Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates.

Please ensure all delivery information is correct. Is there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier depending on your area. Most orders will be delivered by your local post service, so the package will be received with you regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.



Tracking Your Order:

We will send you a link with your tracking information to your E-mail when the order has been fulfilled. Simply click on the link and it will direct you to see where your order is.

You should see tracking events within 24-48 hours after you have received the tracking number.

If your shipping status has not changed it may be delayed.

Delivery time delays can be due to weather incidents, customs or backlogs. Please note that tracking information is available only after your order has been shipped.

Animal-Care Institution

  • American Society for the Prevention of Cruelty to Animals (ASPCA)

    Rescue and placement, public policy advocacy, legal advocacy, animal health services, community outreach, and education.

  • Humane Society of the United States (HSUS)

    Advocacy and public policy, rescue and care, wildlife protection, farm animal welfare, humane education, and disaster response.

  • Best Friends Animal Society

    Animal rescue and adoption, spay/neuter initiatives, community cat programs, animal sanctuary, and advocacy.

  • People for the Ethical Treatment of Animals (PETA)

    Investigations, rescue and fieldwork, advocacy and campaigns, youth outreach, and corporate outreach.

  • PetSmart Charities

    Adoption centers, spay/neuter programs, emergency relief, foster care, and community engagement.

"Shop with Heart, Give with Love."

At SweetGround, we believe in more than just providing top-quality products for your beloved pets. We believe in giving back and making a difference in the lives of animals in need. That's why we're thrilled to announce our upcoming charity event, where every purchase you make helps us support pet-care institutions across the country.

When you shop with us during this special event, we'll donate 5% of our income to a pet-care institution of your choice. Whether it's providing shelter, medical care, or finding forever homes for furry friends, your contribution will make a real impact.

But that's not all - we want you to be part of the decision-making process. Simply drop us an email telling us which charity you'd like us to support, and we'll make sure your voice is heard. Together, we can make a difference in the lives of pets in need.

Join us in spreading love and compassion to animals everywhere. Let's make this event a celebration of kindness and generosity that touches the hearts of pets and pet lovers alike!